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Privacy Policy
This Privacy Policy explains how Cobra Casino may collect, use, store and disclose information when you visit the website, create an account, use casino services or contact support. It is intended to help players in Australia understand how personal information is handled and what choices may be available to them. By using the website, you acknowledge that information may be processed as described below, subject to applicable privacy requirements.
Information we may collect
Cobra Casino may collect information that is needed to provide and administer gambling services, maintain account security and meet legal and operational responsibilities. The information collected will depend on how you use the website, the services you request and the choices you make.
Account and identity information
When you register or update an account, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also record information about responsible gaming settings, account restrictions, communications and activity connected with your account. Some details may be required before particular services can be provided.
Verification information
To confirm identity, age, eligibility or the source of funds where appropriate, we may request verification documents or related information. This can include identity documents, evidence of address and information needed for security or anti-fraud checks. Verification information is handled for the purpose of protecting players, preventing misuse and meeting applicable obligations.
Payment and transaction information
We may collect records about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment information may be processed by payment providers or other service providers involved in completing a transaction. Where possible, payment details may be handled through secure systems, and we may retain transaction records for account administration, reconciliation, fraud prevention, dispute handling and compliance purposes.
Technical, device and usage information
When you use the website, technical information may be collected automatically. This may include your internet protocol address, browser type, operating system, device characteristics, language settings, approximate location, pages viewed, links used, access times and information about errors or interactions. We may also use information from cookies and similar technologies to remember preferences, support site functionality, understand usage and help protect the website.
Communications and support information
If you contact support, enter information in a form, respond to a message or otherwise communicate with Cobra Casino, we may keep the content of that communication and related account details. This helps us answer questions, investigate issues, improve support and maintain an appropriate record of requests.
How information is used
Personal information may be used for purposes connected with operating the website and providing casino services. We aim to use information only where there is a reasonable business, security, service or legal reason to do so, and to handle it in a manner appropriate to its sensitivity.
- Creating, maintaining and administering player accounts.
- Processing deposits, withdrawals and other account transactions.
- Providing casino features, account services and customer support.
- Checking identity, age, eligibility and account ownership.
- Detecting, preventing and investigating fraud, money laundering, account misuse, collusion and other suspicious or unlawful activity.
- Protecting the security, availability and integrity of the website, systems and player accounts.
- Managing responsible gaming tools, account restrictions and player safety processes where relevant.
- Communicating with players about account activity, service updates, security matters and support requests.
- Sending promotional or marketing communications where permitted and where the player has not opted out or withdrawn consent.
- Analysing website use, troubleshooting technical problems and improving services.
- Meeting legal, regulatory, tax, accounting, dispute-resolution and record-keeping obligations.
- Establishing, exercising or defending legal rights and responding to lawful requests.
Where information is no longer needed for a relevant purpose, it may be securely deleted, anonymised or otherwise managed in accordance with applicable requirements. Some records must be kept for a period required by law even after an account is closed. This may include identity, transaction, account security and communications records. A deletion request may therefore be subject to legal, security, dispute or record-keeping requirements.
Cookies, sharing and security
Cookies and similar technologies
Cobra Casino may use cookies and similar technologies to keep the website working, remember settings, support login and account functions, measure performance and understand how visitors use the website. Some cookies may be placed by service providers that help deliver analytics, security, payments or other website functions. Cookies may be temporary, lasting only for a browsing session, or remain on a device for longer to remember preferences.
Players can manage, block or delete cookies through their browser settings. Disabling some cookies may affect the way the website works, including account features, security checks or saved preferences. Browser controls vary, so players should review the settings and help information available for their chosen browser.
When information may be shared
Information may be shared with carefully selected service providers that support website hosting, technology, identity verification, payments, customer support, security, analytics, communications, professional services or record management. These providers may access information only as needed to perform their services and are expected to handle it appropriately.
Information may also be disclosed where reasonably necessary to prevent fraud or harm, protect the rights and safety of players or the website, investigate suspected unlawful activity, resolve disputes, or respond to a valid legal or official request. If the business or some of its assets are reorganised, transferred or combined with another business, relevant information may be shared as part of that process, subject to appropriate handling.
Security and international handling
Reasonable technical, organisational and administrative measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No online system can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details private and contact support promptly if they suspect unauthorised account activity.
Depending on the services and providers used, information may be stored or processed in Australia or another country. Where information is handled across borders, appropriate safeguards and contractual or operational measures may be used where required. Access to personal information is limited to people and providers who need it for an authorised purpose.
Your privacy rights and how to contact us
Depending on applicable privacy requirements and the circumstances of a request, players may have rights relating to their personal information. These rights can include asking what information is held, requesting access to it, asking for inaccurate or incomplete information to be corrected, requesting deletion where there is no overriding reason to retain it, and withdrawing consent to marketing communications.
To exercise these rights or ask a privacy question, contact support@cobra-casino.best. Please explain your request clearly and provide enough information for the relevant account or records to be identified. For security, Cobra Casino may need to confirm your identity before providing information, changing account details or completing a request. This helps prevent personal information from being disclosed to someone who is not authorised.
- Access: ask for information about the personal data held about you and, where appropriate, a copy or summary of that information.
- Correction: identify information that is inaccurate, out of date or incomplete and request that it be corrected.
- Deletion: ask for personal information to be removed where it is no longer required and no legal, security, dispute or other valid reason requires its retention.
- Marketing consent: withdraw consent to promotional communications or opt out using the instructions in a message, where available. Service and security communications may still be sent when necessary to operate an account.
- Privacy questions or complaints: contact support@cobra-casino.best with the relevant details so the matter can be reviewed.
A request may not always be completed immediately or in full. For example, information may need to be retained to meet a legal obligation, protect security, prevent fraud, investigate a complaint or establish or defend a claim. If a request is declined or limited, the reason may be explained where appropriate. We may also ask for clarification if the request is unclear or too broad.
Updates to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will apply from the date it is made available on the website, unless a different date is stated. Players should review this page periodically, particularly before continuing to use the website after a material change.